We Demonstrate P.R.I.D.E. In All We Do
How Our 5 Core Values Ensure You World-Class Results
The dictionary definition of PRIDE is “the sense of deep satisfaction about one’s own accomplishments.” It’s the pleasure you derive from your own personal achievements.
At Clemens Home Solutions, PRIDE means something a little different. It’s still a sense of deep satisfaction… but not for our personal accomplishments. It’s about what we accomplish for YOU, the homeowner.
The Clemens definition of PRIDE is Personal Responsibility In Delivering Excellence. It’s a special set of customer-first core values we’ve created and follow to the letter (literally!) on every single job. No exceptions.
Here is what P.R.I.D.E. means to us… and how it translates into a first-class, stress-free remodeling experience for you.
Pride
Being Personally Accountable
Everyone working on your remodel holds themselves unconditionally accountable for your project and experience. We take complete ownership of our actions… even when no one is looking or will notice.
Stories Of Pride:
- Why We Have Monthly Meeting To Discuss Our Core Values
- We REFUSE To Install Bargain-Brand Products… PERIOD
- An Example Of The “Clemens Guarantee” In Action
- 7 Ways We Guarantee Stress-Free Installation
Relationship
Being Connected
The key to remodeling excellence lies in relationships. By forging a strong bond with customers, vendors, and fellow team members, we’re able to deliver high-end results and a smooth experience.
Stories Of Relationships:
- Why We Let Our Customers Call Our Owner Directly
- At Clemens, Community Outreach Is Our Passion
- A Sneak-Peek Inside The Clemens Party Barn
Integrity
Being Honest
Honesty isn’t the best policy—it’s the ONLY policy. You get total transparency packaged in candid, fluff-free communication. We give you the whole truth and nothing but the truth. Period.
Stories Of Integrity:
- We’d Rather Lose A Sale Than Use High-Pressure Tactics
- This Customer Was Blown Away By Our Respect For Her
Diligence
Being Persistent
This is our ironclad promise to you that we’ll give 100% effort each and every day. It’s not enough to “show up.” To achieve great results, you’ve got to be PRESENT in each moment, utterly focus on the task at hand, and pour every ounce of passion into your work.
Stories Of Diligence:
- We Replaced A Roof That Was Leaking For 40 Years
- Everything To Expect During Your Siding Project
- Here’s How You Get Hired At Clemens Home Solutions
Excellence
Being Our Best
Our attitude is simple: If you don’t bring your “A” game every day, there’s no point in showing up. We WILL perform your remodel to the highest possible caliber. But we also understand that excellence isn’t static. That’s why we always strive to improve and grow.
Stories Of Excellence:
PRIDE Is The Core Of Clemens Home Solutions
PRIDE is how we’ve earned such a sterling reputation [A+ Reputation] with homeowners in Muncie and East Indiana since 1998. By adhering to our 5 Core Values—and maintaining Personal Responsibility In Delivering Excellence—we can (and WILL) provide you with a superb remodeling experience.
Because at Clemens, PRIDE isn’t about our own personal accomplishments. It’s about what we accomplish for YOU, the homeowner.
Carrie R. 