Why Does A Friendly First Impression Matter?

Oct 24, 2023

Friendly home remodeling contractor talking with a family

What If The First Thing You Noticed
Was Our Friendliness?

Friendliness Is More Than A
Cliché — It’s Who We Are

Finding a kind and neighborly home remodeling contractor in Muncie is not easy, but it is necessary.

Imagine you go to a restaurant, and the hostess says: “What do you want?” with a frown on their face. Then, after a long wait, you finally get a seat, and the waiter is rude and impatient while you order. You will likely have a bad experience and NEVER go there again — no matter how good the food is.

Remodeling contractors are no different. You want someone who cares and is grateful for the business you provide them. In other words, you do not want a contractor who takes you for granted.

We guarantee friendliness at Clemens Home Solutions. Not just because it is good business — which it is — but because it is who we are. Part of our core belief is to treat you with respect and kindness, and this starts from the moment we pick up the phone for the first time.

It Starts With A Smile You Can
Hear Through The Phone

We have the most enthusiastic office staff you’ll ever experience. We hire only people who genuinely care. Believe me, you can FEEL the positive energy through the phone.

The first thing you hear when you call us is: “Hello, it is a fantastic day at Clemens Home Solutions. How can we help you?” Now, we are not robots on a script. However, we do start every conversation with this welcoming tone.

We do this because we want you to feel comfortable asking us questions and telling us your goals, and we want you to KNOW we are listening and care.

Before the project starts, we want to understand the root of what is going on. Getting to the core problem may involve having you answer some questions. This process helps us fully understand what you are going through and how we can help you reach your home remodeling goals.

Our Goodwill Is Contagious… It Spreads
Across ALL Departments

How does every member of our company offer the SAME level of compassion and care? Well, it’s actually pretty easy.

It begins with who we hire. We are not a good fit for people who do not treat others with care and respect. They just do not fit well within our company. But friendly people? We are looking to hire them all day long.

Next, it is about our company culture. Our employees are respectful and kind because everyone around them is also respectful and kind. That is right, friendliness is contagious here at Clemens Home Solutions.

And it starts and ends with our owner, Shawn. He will talk to anyone and help anyone. Professionally, personally, or spiritually — the owner cares about you and wants to help. As a result, our caring nature translates into all departments and shows up in everything we do — including initial phone calls, inspections, and while working on the job site.

It Is About More Than Kindness And A
Warm Smile — It Is About Action

A smile and kind words are important, but how does it translate to good results on your project? Well, for one, you are never left in the dark. We are excited to discuss your project with you. If you are around the job site, we talk to you. You are priority one. After all, we are improving YOUR home, and we respect that and take it seriously.

During the project, we make sure you understand what we are doing. As a result, we may ask for your input:

  • How does it look?
  • What can I move?
  • Everything going okay?
  • Do you have any questions or concerns?
  • What entryways do you want us to tape up?

You tell us when the project is complete — not the other way around. We take this so seriously that we verify your satisfaction twice.

Our crew leader will ensure you love the results before they finish, and then we also send a customer care specialist to come in at the very end and verify that you are 100% SATISFIED. We even provide an unbeatable guarantee you’ll likely never have to use — along with a free gift to boot.

Why We Take Friendliness Seriously

First impressions are important.

Treating clients with genuine respect and doing the right thing is a good business decision. But that is not why we do it.

We do it because it is who we are. It is what we believe as people — not just as a company.

We hope our employees apply the same care, love, compassion, and empathy to everything they do. We want these character traits to shine through in ALL areas of their life — not just while on the job.

We also understand that it makes the process better for YOU. You are always informed. We pick up the phone when you call. You never have to feel like we skipped out of town with your money or as if we do not care — we do care, and we show it.  In fact, you can call the owner directly if you feel like it.

Clemens Home Solutions is there for you when you want a friendly home remodeling contractor in Muncie, IN. Contact us today for a free quote.

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