What The Clemens Guarantee Means

Apr 02, 2024

Clemens guarantee home remodeling in East Central Indiana by Clemens Home Solutions

You Can Stand On The Promises
Of A Clemens Guarantee

Everything We Do And Say
Means Something To Us

The Muncie area home remodeling industry cheapens phrases like ‘guaranteed protection’ and ‘no strings attached.’ This makes it difficult for contractors who really mean what they say.

At Clemens Home Solutions, we do mean what we say, but we don’t expect you to take our word for it. One of the ways we show you that you can trust us is by offering a guarantee on our workmanship.

Before you judge the word ‘guarantee,’ let us tell you what our Clemens Guarantee means to us and how it’s far different from others you’ve encountered. We know firsthand that those guarantees can turn out to be empty promises.

We Fix Problems – Especially Ours

It’s easy to get a contractor to come to your house and get a job done. The problem arises when you have an issue with something they’ve done. Getting them to address it is like pulling teeth.

We believe that everything should be done right. Sometimes, that means being hired to fix someone else’s problems. Someone who neglected the details the first time. But we’re not too prideful to say that, other times, it means fixing ours.

If you have a problem that is due to our installation, we’ll come back and fix it as soon as possible.

What if we can’t? Well, we still have your back with a 100% money-back guarantee.

100% Refund? Sounds Like There’s A Catch

Refund is a word that contractors may use but rarely back up. There are so many loopholes that it’s too easy for them to find one and neglect their initial promise to you. They may try to suffice by offering you a partial refund, which really doesn’t cut it.

The only catch from us is what we caught on the lake last weekend. If we find out that we can’t fix an issue that our team caused, then we will refund you your entire purchase.

Yes, every single penny.

And we don’t bend our backs to try to pass the bill off to someone else.

We Don’t Play The Blame Game

Shifting blame has become the norm in nearly every industry. We get it. No one wants to take accountability for their actions. They prefer to move on to another project without ensuring top-quality results for the previous project.

But at Clemens Home Solutions, we take accountability for everything that we do because we believe in full transparency, which you’ll find out during our productive consultations.

If we make a mistake, then we fix it – end of story.

But even if we didn’t make a mistake and someone else did, we don’t need to assign blame. We even help you with your manufacturer’s warranty when the issue is a product defect. So you’re not left wondering where to turn.

Leaving you on your own is something we’ll definitely never do as we set the bar high for ourselves.

We Set Our Own Standard

The home remodeling industry is full of people who aim only to make as much money as they can – even if that means barely meeting the standard.

We refuse to “meet the standard” because we set our own standards. Whatever we do in life, we do so heartily. We put our all into our work by paying attention to the details, a detail that goes so deep that we’ve literally written the book on it.

Our Contractor Standards Guide: Code of Ethics and Competency helps people hire a trustworthy contractor – even if it’s not us.

And guess what? It’s free!

Do you know what else is free? Our guarantee.

Our 15-Year Guarantee Isn’t Just A Courtesy

Guarantees of quality workmanship are often words with nothing to back them up. And words without action aren’t worth a dime.

At Clemens Home Solutions, we offer a 15-year guarantee on anything that we install. And for the record, our word means everything to us.

We believe in respect, whether it’s respecting our employees or our customers. Part of respect is trust. So if you say there’s an issue we caused, then we’ll be out to take a look – free of charge.

If we can’t, well, we’ll refund it. We’ve done it before –or have we?

Have We Ever Refunded Someone? You Got Us

Okay, it’s time to come clean.

We’ve never given a refund, and we’ve been in the business since 1998. We have over 15,000 projects under our belt, and how many of those homeowners have called us back and requested a refund? Zero.

How is this possible? Because we’ve fixed every problem that we’ve been asked to address. In one way or another, we take care of it, and it never comes to refunds. We absolutely would if it did, but we’re still waiting for that day.

It’s not that we hope that day comes; it’s just that we’re so dedicated to our guarantee that it’s hard not to think about it.

Why The Dedication To Our Guarantee?
Who’s Going To Know Anyway?

It’s hard for many contractors to do good just because it’s the right thing to do. We honestly don’t blame them. It’s human nature to look out for yourself. But we made a promise to the Almighty a long time ago that we’d do better.

One verse we lean on is, “Let us not become weary in well doing; if one part suffers, every part suffers with it; if one part is honored, every part rejoices with it.”

We do what we do because it’s the right thing to do, and sure enough, it does bring us joy. That’s all there is to it. We back our promises up because we know that they mean much more than words.

Interested in improving your East Central Indiana home with an exterior remodeling project? Contact Clemens Home Solutions today for a free estimate.

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