It Takes More Than Just Knowing
How To Swing A Hammer
We have ZERO reservations about saying we have the best installers in Muncie. We have a rigorous hiring process that ensures we hire ONLY the cream of the crop.
But what we actually look for in a new installer surprises people. Skill and experience are NOT required qualifications.
Don’t get us wrong — knowing which end of the hammer to swing helps a candidate’s chances. But with our meticulous training program, we can mold just about any Tom, Dick, or Harry into a 5-star installer.
The #1 attribute we consider is a POSITIVE ATTITUDE
While it’s true that we are always on the lookout for the best possible applicants, what we want to see isn’t necessarily what you’d expect.
Defining “The Best” Employee
We have learned that experience in the field doesn’t guarantee a good fit with our company and have developed a more personal interview process for our potential new hires.
We are looking for the very best of the Muncie area, but rather than the best installers, we’re looking for the best people.
We look for personal qualities such as:
- Pride – Being personally accountable for your actions and showing personal pride in your appearance.
- Relatability – Being able to get along with others and having connections with the greater community.
- Integrity – Being generally honest and willing to do the right thing even when nobody’s looking.
- Diligence – Showing consistent effort, with examples backed up by former co-workers/teachers.
- Excellence – Striving to do your best day in and day out, including consistent attendance and punctuality, plus a desire to keep improving.
These factors also happen to make up our core values as a company. These principles are the foundation of everything we do, and we want only those candidates who share our belief in always putting your best foot forward.
You Can Always Train For Skills
The theories behind home solution installation are fairly simple, and the skills are easily learned by a diligent employee. Personality, however, can’t be changed with even the most carefully crafted course. People, in general, are who they are.
That’s why we look for the personality traits that mesh well with our values long before worrying about any construction skills a candidate might possess. A friendly nature and a genuine smile will get an applicant much further towards becoming an employee than will decades of experience in the field.
In truth, experience in the trade often comes with a pile of bad habits that we must break before we can trust an installer to work on their own. We much prefer to train our crew members from the ground up so that the only way they know to do their job is our way – the right way.
And we aren’t afraid to put our money where our mouths are, either. We’ve built a training center that can take a new employee through every step of the installation process for every product we sell, giving them hands-on experience before they go out into the field.
And once they’re in the field, they work closely with a senior installer until they are cleared to work on their own. Clearance requires more than just perfect installation practices and includes proving that they know how to treat our customers and their homes with respect at all times.
Applicants Start At The Top
When you apply for a position at Clemens Home Solutions, your first interview is with the owner, Shawn Clemens. During this first interview, Shawn will talk about how our company works, including an emphasis on giving back to the community.
Your responsibilities will be laid out and explored so that there are no false expectations on either side of the table. Shawn will ensure that you understand that, while we consider ourselves a Christian company and expect you to respect and reflect the values that come with that belief, you need not share our faith to become an employee.
If you find such an environment something you can comfortably join, then Shawn will delve deeper into the nitty-gritty details of your potential employment.
If such an atmosphere is not for you, that’s OK. Shawn will wish you good luck (and mean it) in your future endeavors, and the interview will come to an end.
It’s All About The Customer Experience
In the end, what truly matters is whether or not you display the type of personality that will help us give our customers the best possible experience during their home project. We want to know that you will never cause a customer to feel discomfort at a job site, will always show up when expected and endeavor to uphold our core values at all times.
Installation excellence is also an important factor of the customer experience, and we make sure that you are ready to supply that excellence before you ever hit a live job.
Your job will be to always be your best self, and our job is to make sure you have the tools and skills necessary to meet our exceptional standards.
When you do your job, and we do ours, then that positive customer experience just kind of falls into place.