Break Out The Ruler: Here’s How We
Measure Our Project Success
Our 5 Point Metric System Of Home
It’s scary…but many Muncie, Indiana home improvement contractors fly by the seat of their pants. This means they order unvetted products, hire any available subcontractor, and perform your installation at lightning speed at the expense of quality.
If they’re kind, they may wave to you as they peel out of your driveway, never to be heard from again.
We don’t operate like that at Clemens Home Solutions. And not only are we careful and focused to give you amazing results, but we’ve also created a useful system to measure the success of our projects.
Our Five-Point Metric System!
Our 5-Point Metric System Ensures Me Meet
Our Highest Performance Standards
Instead of relying on guesswork and biased self-critique, our Five-Point Metric System gives us a practical way to measure our work performance and professionalism. Plus, it helps us learn from our mistakes, find needed areas of growth, and celebrate our strengths!
So, here’s a look at our critical five points:
Point 1: Communication
Open lines of communication between us and our clients are crucial in establishing a trusting relationship. So, we’re constantly in touch with you to keep you up to date on your product shipment, delivery times, and installation scheduling.
And we make ourselves available and are responsive to any questions you may have along the way. When it comes to installation day, our team checks in with you to ensure you’re comfortable, know what’s happening, and are kept updated on our progress.
Plus, we believe strongly in interdepartmental communication. When you work for a company with so many moving parts, it’s critical to constantly keep each other in the loop. And open communication all around makes for a smooth home improvement experience.
Point 2: Scheduling
Responsible scheduling is critical for giving our customers a satisfying home renovation experience. After all, who wants to live with a remodeling project three months behind schedule?
So, we do everything we can to keep your project ON schedule. And if a rare hiccup does arise, we keep you informed of the situation and do what we can to minimize the delay.
Plus, sticking to a definitive schedule ensures your project stays ON budget.
No wasted time = no wasted money.
Point 3: Workmanship
After poor communication, poor workmanship is probably the second biggest complaint we hear from homeowners about other contractors. And though it’s unfortunate, it’s not too surprising for us to hear. After all, quality installations aren’t always at the forefront of an unprofessional contractor’s mind.
So, we make it a point (literally) to conduct detailed installations AND inspect the finished result just as thoroughly. This means our crew leaders check your replacement windows for proper wrapping, caulking, and insulation to ensure maximum performance.
And our inspections aren’t just about covering our tracks either – we want to ensure your products are and stay protected with the manufacturer warranties they came with. And correct installations mean viable warranties.
Point 4: Property Protection
Some contractors breeze in and out of your home like a whirling dervish, leaving a chaotic mess in their wake. But we respect your property, inside and out. So not only do we lay drop cloths and cut material outside, but we remove every last piece of scrap material before we call it a day.
This means we vacuum, dust, wipe, and sweep your project area until it’s back to its original condition (maybe even cleaner.) Our thorough clean-ups are part of our installation process, not an afterthought.
And we also ask you where we should park our company vehicles and set up work areas to create the least stress on you and your home.
Point 5: Accountability
Accountability is a contractor quality as rare as the black-necked stilt in Central Indiana. And the term itself can mean different things to different home remodelers.
But to us, it’s simple: If there are ANY issues with your installation, we will come back out and make it right…and we won’t leave until you are 100% satisfied. Our accountability ensures we leave no issues unresolved. Ever.
And if that wasn’t enough…we also inspect our work one year, five years, ten years, and 15 YEARS after your installation to ensure there are STILL no problems. And this ensures your warranty is still valid! Plus, with our 15-year labor guarantee, you can rest easy knowing our accountability keeps going…and going.
At Clemens Home Solutions, Our Performance
Rankings Are Off The Charts
We know we don’t have to “grade” ourselves, but we feel a lot better because we do. Not only does measuring our project performance help ensure that we’re living up to our high standard, but it’s proof that we’re living up to yours.
Our Five-Point Metric System ensures we fulfill every area essential in taking your project from amateur to professional: communication, scheduling, property protection, workmanship, and accountability.
So, when you’re ready to work with an East Central Indiana company that measures their home remodeling performance for complete success, we’re here for you. Call Clemens Home Solutions today for a free planning estimate!